Get Started as a Salesforce Business Analyst - Service Cloud

Partner: Udemy
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Description: This course will equip you with the skills, confidence, and templates to conduct Business Analysis for a Salesforce Service Cloud Implementation.It will provide you with a suite of business analysis questions and a presentation deck to enable you to guide stakeholders through the Business Analysis process to discover their functional and technical requirements for a Service Cloud solution.Learn more about the technical options and third-party apps that can extend the capabilities of Service Cloud so you can confidently present scenarios to your stakeholders to help them make an informed decision about the technology they need now and in the future.Find out how to enthuse and engage your audience by delivering a great demo of Service Cloud during the business analysis process to help your stakeholders visualise the end result.Put the knowledge from your Service Cloud Certification and Business Analyst Certification into practice in a real-life workshop to gather requirements and design a solution with confidence.This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact.
Category: IT & Software > Operating Systems & Servers > Salesforce
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Price: 49.99
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Source: Impact
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