MB-230: Microsoft Dynamics 365 Customer Service Functional

Partner: Udemy
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Description: The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam is a prestigious certification that demonstrates an individual's ability to implement and manage Dynamics 365 customer service solutions effectively. This practice test is designed to prepare candidates for the certifying MB-230 exam by providing hands-on experience in managing cases and knowledge management, entitlements and SLAs, scheduling, routing, and Connected Customer Service. Students will gain an in-depth understanding of Power Platform, Multisession Experiences, Analytics and Insights Management to be able to efficient make use of the Dynamics 365 product.This practice test includes 45 questions that cover the topics in the Microsoft Dynamics 365 Customer Service Functional Consultant exam. These questions present a realistic experience of the exam and serve as a perfect opportunity for students to evaluate their readiness for the certification exam. Through this extensive practice test, students will learn how to effectively manage cases and knowledge, work with entitlements and SLAs, implement scheduling, routing, Connected Customer Service, Multi-session Experiences, and manage analytics for customer service solutions.Skills at a glanceManage cases and Knowledge Management (15–20%)Manage entitlements and SLAs (1–5%)Implement scheduling (10–15%)Implement multi-session experiences for Customer Service (30–35%)Manage analytics, visualizations, and insights (10–15%)Implement Microsoft Power Platform (5–10%)Implement Connected Customer Service (1–5%)Implement routing (10–15%)Manage cases and Knowledge Management (15–20%)Create and manage cases
Category: IT & Software > IT Certifications > MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Associate
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Price: 19.99
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