Influencing Employee Behaviour Using the ABC Approach

Partner: Udemy
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Description: The Antecedent, Behaviour, Consequence (ABC) approach is one of the foundation tools a leader needs to use to influence behavior. Once you have learned the technique you will find that you use it everywhere – work, home, community. It is well recognized and accepted technique for influencing behavior.The Antecedents (before) are all the triggers before the behavior – it is how leaders set their employees up to be successful. It includes;How the task is set upThe setting of realistic standards and goals setQuality of planningClarity of directionEffectiveness of communication, verbal and nonverbal (tone of voice, body language)Work conditionsThe knowledge, experiences, attitudes, and behaviors the employee brings to the job.Behavior is what the employee does during the job. It includes:Following the agreed planHow do they interact with othersWhat do you do as a leader to ensure performance and behavior are acceptable during the jobConsequences (outcomes) are what you do after the employee/s have completed the job. It is the feedback that reinforces acceptable outcomes and corrects unacceptable outcomes. Today’s consequences are tomorrow’s antecedents.The performance and behavior by individuals in your team, and your team more broadly, is your performance. Your effectiveness as a leader is judged by your team and its individual member’s outcomes. If you choose not to address sub-standard employee performance (including behavior) then you are accepting that standard. Silence is acceptance. You must use every technique you can to optimize individual and team outcomes. This helps you and your team members.In this course, you will learn the fundamentals of how to apply the ABC technique. However, as with any new technique you learn, it takes practice for it
Category: Business > Management > Employee Engagement
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Price: 129.99
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Source: Impact
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