Tackling Tough Conversations with Emotional Intelligence

Partner: Udemy
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Description: What are effective strategies for resolving a conflict or disagreement?How do you prepare for a difficult conversation that is going to be challenging and tough?How can you have a constructive debate around contentious issues?How can you maintain a respectful and productive dialogue when emotions are running high?What are the best ways to express your opinion and influence others without coming across as aggressive?How can you maintain a positive attitude when addressing a difficult topic?The need for a tough conversations can happen at any time, from the driver who cuts you up on the road this morning to the employee whose negative performance appraisal is coming up, from the neighbour who cut the branch off your prized tree to the member of staff who always has something to complain about. These situations happen frequently, but dealing with them is something that leaves most of us cold at the prospect. Ask most people how they feel about tackling tough conversations, and at least 90 % of them will feel intensely uncomfortable, recalling a previous time when they had to deal with one. They will experience the emotional state again as if it was happening right now. Hostage negotiators and people who do deals for large corporations have months, if not years of training, learning how to deal with the emotions that people might try to provoke in them and instead remain calm.  They are able to objectively see the facts  and use their emotional intelligence to manage the conversation appropriately.The rest of us, well, we need to learn a thing or two about ourselves and try to understand why we respond the way that we do.Leaders and managers have to tackle tough conversations and have constructive debates on a regular basis in the workplace.  These are required in a variety of circumstances.These inclu
Category: Business > Communication > Difficult Conversations
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Price: 179.99
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Source: Impact
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