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ServiceNow CIS - IT Service Management (CIS-ITSM) Prep Exams
Partner: Udemy
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Description: The ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification validates the expertise required to configure, implement, and maintain ServiceNow’s ITSM applications. This credential is ideal for consultants, administrators, and IT professionals who want to specialize in deploying ServiceNow’s IT Service Management solutions to streamline IT operations and enhance service delivery.This course follows the official CIS-ITSM exam objectives and provides in-depth coverage of ITSM application configuration, process design, and platform integration. You will develop the knowledge necessary to align ServiceNow with ITIL best practices, ensuring organizations can efficiently manage incidents, problems, changes, requests, and service catalogs.Core areas of focus include:Incident & Problem Management: configuring workflows, SLAs, escalations, and root cause analysis processesChange & Release Management: setting up CAB approvals, managing change models, and supporting deployment plansRequest Management & Service Catalog: designing catalogs, managing request fulfillment, and automating approvalsKnowledge Management: implementing knowledge bases, article workflows, and knowledge-centered support practicesConfiguration Management (CMDB): establishing relationships between CIs, maintaining data integrity, and enabling service mappingPerformance Analytics & Reporting: creating dashboards, KPIs, and reports to measure IT service performanceIntegrations: connecting ITSM processes with other enterprise systems to achieve unified service deliveryThe course includes practice exams</
Category: IT & Software > IT Certifications > ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
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Price: 54.99
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Source: Impact
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