Postgraduate Diploma in IT Help Desk & Tech Support

Partner: Udemy
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Description: Are you ready to launch or accelerate your career in IT support and technical troubleshooting? The Postgraduate Diploma in IT Help Desk & Tech Support is your all-in-one solution to gaining job-ready skills, mastering essential tools, and becoming a confident problem-solver in today’s tech-driven world.This comprehensive course is designed for aspiring IT professionals, entry-level tech support staff, career changers, and anyone looking to deepen their understanding of help desk operations and technical support best practices. Whether you're starting from scratch or brushing up your skills, this course offers the real-world knowledge employers are looking for—delivered in a practical, easy-to-follow format.Throughout the course, you'll gain hands-on knowledge across the full spectrum of IT support, including hardware and software troubleshooting, operating systems, networking, cybersecurity, cloud services, and customer service excellence. You’ll also explore remote support tools, ticketing systems, communication strategies, and common case studies—ensuring you’re ready for any challenge that comes your way.By the end of this course, you will be able to:Confidently troubleshoot hardware, software, and connectivity issuesSet up and manage operating systems (Windows, macOS, Linux)Use remote access tools and ticketing systems professionallySupport cloud-based platforms like Microsoft 365 and Google WorkspaceApply cybersecurity best practices in a help desk settingDeliver outstanding customer service and user supportPrepare for certifications such as CompTIA A+ and ITIL FoundationBuild a resume and LinkedIn profile that gets noticed by recruitersWhat makes this course different?End-to-end skill development – Covers every major area of help desk and tech
Category: Personal Development > Career Development > IT Fundamentals
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Price: 19.99
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Source: Impact
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