Beyond Retention: The Customer Loyalty Blueprint | CX

Partner: Udemy
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Description: Most courses on customer loyalty stop at theory or talk only about points and discounts. This course goes further. Beyond Retention: The Customer Loyalty Blueprint | CX is a step-by-step guide to building emotional bonds with customers — the kind of loyalty that outlasts price wars, competitors, and market shifts.Here, you won’t just learn what loyalty is. You’ll learn how to design it with intention. From identifying loyalty gaps and measuring what really matters, to creating personalized experiences and storytelling that resonates, every lesson is grounded in practical, repeatable frameworks you can apply in any business or industry.By the end of the course, you’ll be able to:Clearly distinguish retention from true emotional bonding.Spot and measure your most valuable customers using proven loyalty metrics.Design “moments that matter” — from micro-surprises to macro strategies.Use personalization, community, and storytelling to transform customers into advocates.This is not just another retention course. It’s a blueprint for building lifelong loyalty — loyalty that’s rooted in trust, identity, and connection. It includes 4 quizzes, 3 assignments, and real-world exercises to apply your learning. Whether you work in marketing, CX, or entrepreneurship, you’ll leave with practical strategies you can implement immediately to strengthen your customer relationships.Because loyalty isn’t an accident. It’s designed — and this course shows you how.
Category: Business > Sales > Customer Experience Management
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Price: 69.99
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Source: Impact
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